Frequently Asked Questions

Once you find an item you would like to purchase, click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal.

CUSTOM HOME ART accepts payments by credit card (Visa, MasterCard, American Express) via our partner Authorize.net.

All available shipping methods are available here.

• Completed  - The order has been shipped
• New – order that has just been placed and it`s pending
• Canceled - the order has been cancelled and will not be processed further
• Complaint - the order is being processed
• Processing - the order has been completed and is being prepared for shipment

Here you can find an order status.

If an order has not been realised yet, please contact us.  

Order can be cancelled solely via contact with order service department. Order can be cancelled only if it has not been handed over for fulfilment.

Fast and easy access to orders history, and consequently, significant easing in orders’ statuses tracking, reporting complaints or returns. 

No. Every order can be placed also without registration by choosing the option of purchase as a guest.

Please choose the option „Forgot password?”, and if this does not help we ask you for contact with customer service department.